Privacy Policy

1. Introduction

Welcome to Tinglebay ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video content platform and services (the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Account information (email address, username, display name)
• Profile information (profile photo, bio, preferences)
• Payment information (processed securely through Stripe)
• Communication data (support requests, feedback)
• Content you upload (videos, comments, requests)

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, interactions)
• Log data (access times, error logs, referrer URLs)
• Cookies and tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process payments and manage subscriptions
• Authenticate users and prevent fraud
• Send notifications and updates about our Service
• Respond to customer support requests
• Analyze usage patterns and improve user experience
• Comply with legal obligations
• Enforce our Terms of Service

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

• Stripe: Payment processing and subscription management
• Stack Auth: Authentication and user management
• Neon: Database hosting and management
• Vercel: Hosting infrastructure and web analytics
• PostHog: Product analytics and user behavior tracking
• Customer.io: Email communications and marketing automation
• Plain: Customer support services
• Mux: Video hosting, encoding, and content delivery

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes (court orders, subpoenas)
• Government requests
• Enforcement of our rights or terms
• Protection of safety and security

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Our security measures include encryption, secure servers, access controls, and regular security assessments.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These may include:

• Essential cookies: Required for basic functionality
• Analytics cookies: Help us understand usage patterns
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect functionality.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing

To exercise these rights, please contact us through our support channels.

You may also be able to close or delete your account through your account settings.

8. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account data: Until account closure or as needed to provide the Service. We may delete inactive accounts after extended periods of inactivity (typically 3+ years)
• Payment data: As required by law and financial regulations (typically 7 years)
• Content data: Until deletion by user or account termination
• Log data: Up to 12 months for security and analytics purposes

Certain information may be retained or stored by our service providers (such as payment processors) as required for their legal and compliance obligations.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

10. Email Communications and Unsubscribe

We may send you emails related to your account, including:

• Transactional emails: Account notifications, payment confirmations, and security alerts
• Service updates: Product announcements and platform changes
• Marketing communications: Promotional offers, new features, and creator highlights (optional)

Email Consent: By creating an account, you consent to receive transactional and service-related emails. You provided your email address during account registration through our authentication system.

How to Unsubscribe: You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any marketing email, or by updating your email preferences in your account settings. Please note that you cannot unsubscribe from essential transactional emails related to your account security and service usage.

11. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any modifications constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: